Support

METHOD IT roots began with IT support and with years of experience in a variety of hardware, software, environments and business types, and we continues to provide friendly and fast solutions. We can provide Onsite Support with reactions times of 2 hours in Central Tokyo and next day throughout Japan. For fastest reaction times 30 mins or less we provide secure remote support globally while keeping low supports cost. We can offer customized Service Level Agreements and support contracts suited to each companies requirements. We are able to provide service requests on the weekend and late at night so business operations feel no downtime. We offer other support features such as Monitoring and alerts systems for hardware infrastructure as well as monthly reporting so business can react to issues before they occur. We provide many ways to get support including direct mobile numbers to your support manager and their team or via our website to schedule times for power outages and updates etc or of course by email and instant messages.